Regency Fire Protection Inc. is a trusted name in fire safety throughout Southern California. Founded in 1986, we have protected businesses, industrial facilities, and residential properties from the devastating effects of fire through comprehensive fire sprinkler systems, alarm & monitoring, and comprehensive fire safety solutions.
Fire Sprinkler Systems
We design, install, inspect, and repair all types of fire sprinkler systems, including:
- In-rack sprinklers
- Special hazards pre-action systems
- Underground fire main installation
- Warehousing and storage upgrades
Fire Protection Services
Beyond installation, we offer comprehensive fire protection services to ensure the complete safety of your property:
- 24/7 Emergency Service
- Fire pump testing and repair
- Piping leak repairs
- OS&Y valve repacking
- FDC back-flash mitigation
- Annual fire sprinkler inspections
- Quarterly fire pump runs
- Annual fire alarm inspections
- Annual hydrant flow tests
- Annual emergency generator & lighting systems inspections
- Annual central station inspections
- Annual fire doors inspections
- 5-Year Standpipe systems compliance inspections
Our Expertise
Our team of highly skilled and certified technicians have extensive experience in all aspects of fire safety. We are committed to providing:
- Personalized Service: We take the time to understand your unique needs and provide solutions tailored to your specific property.
- Quality Workmanship: We use only top-quality materials and adhere to the highest industry standards.
- Prompt Response: We prioritize your safety and respond quickly to your needs.
- Open Communication: We maintain open communication with you throughout the process, keeping you updated on project progress and any potential issues.
Review Summary
Company Reputation and Practices
The reviews highlight concerns about the company's reputation and practices, with multiple reviewers describing the company as "shady, " "incompetent, " and "hostile." Some reviewers have reported being overcharged for unnecessary repairs and testing, while others have experienced poor customer service, including unreturned calls and emails.
Customer Service Issues
Customer service is a significant area of concern, with multiple reviewers reporting poor experiences, including unreturned calls and emails, rude representatives, and a lack of follow-through on promises.
Technical Issues and Incompetence
Some reviewers have reported technical issues with the company's services, including faulty systems and failure to troubleshoot and repair problems effectively. In one case, a reviewer reported that the company blamed another vendor's system for the issue rather than taking responsibility for fixing the problem.
Positive Experiences
On the other hand, a few reviewers have reported positive experiences with the company, including efficient and professional installation of fire sprinkler systems and timely response to service calls.
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