Business Details
24 Years
experience
Emergency
services
Trusted Security & Banking Solutions in Portland
Cook Solutions Group (CSG) has been a leader in integrated security and technology solutions since 2002. Founded on the principle of combining cutting-edge technology with exceptional service, we specialize in cybersecurity, banking data consolidation, and video surveillance systems that protect over 22,970 locations nationwide. Our team of experts operates from a state-of-the-art headquarters in Portland, Oregon, supported by a 12-state technician network and a 24/7 Network Operations Center.Recognized as one of Oregons Top 100 Companies to Work For over a decade, our culture of innovation and customer-centricity drives continuous improvement in solutions like our proprietary Piko Unified Security Platform. With a focus on reducing operational costs and enhancing consumer experiences, we serve financial institutions, stadiums, data centers, and retail businesses, backed by annual SOC 2 Type Audits and industry-leading service metrics.
Services
Video Surveillance
Interactive Teller Machines
Cook Command Center
Teller Cash Recyclers
Managed Security Services
Details
- Year established: 2002
Highlights and features
- We offer 24/7 managed security services with video-verified alarms.
- Our proprietary Piko VMS platform simplifies unified security management.
- We serve 22,970+ locations with a 12-state technician network.
- Annual SOC 2 Type Audits ensure compliance and system integrity.
- Award-winning workplace culture with 10+ years on Oregons Top 100 list.
Associations and certifications
- SOC 2 Type Audit
What people say
24/7 monitoring
Seamless integration
Award-winning support
Advanced analytics
Cost-effective solutions
Services
Video Surveillance
Our Piko Unified Security Platform delivers advanced video surveillance with hyper-focused monitoring, real-time alerts, and analytics. Designed for financial institutions, stadiums, and retail spaces, it integrates with existing systems or new hardware to secure perimeters, track incidents, and streamline investigations. Deployed across 22,970+ locations, Pikos encrypted, outbound-only communication ensures data integrity while reducing false alarms through 24/7 verification.
Interactive Teller Machines
Interactive Teller Machines (ITMs) combine remote human interaction with automated banking to extend hours and reduce operational costs. Compatible with Windows 10 and core banking systems, our ITMs support check deposits, instant card issuance, and cash recycling. Over 3,800 financial institutions use CSGs ITMs to enhance customer experience while maintaining compliance through RemoteViews security patch management.
Cook Command Center
This centralized platform provides real-time oversight of ATMs, ITMs, and security systems through a single interface. Features include service history tracking, fraud detection, preventive maintenance scheduling, and case management. With 446,406 service tickets closed annually, the Command Center reduces downtime by enabling rapid response to alarms, system failures, and cybersecurity threats.
Managed Security Services
Our SOC 2-certified team offers continuous monitoring of access control, alarms, and cybersecurity systems. Services include threat detection, patch management, compliance reporting, and incident resolution. By managing existing infrastructure across mixed-vendor environments, we reduce false alarms by 63% through remote diagnostics and video verification, ensuring compliance without forced equipment upgrades.
Teller Cash Recyclers
TCRs automate cash handling to improve safety and efficiency for banks. Our solutions reduce manual counting, lower branch cash reserves, and integrate with RemoteView for real-time monitoring. Supporting brands like Hyosung and Diebold, CSG provides installation, maintenance, and managed services to minimize downtime while enhancing transaction accuracy and staff productivity.
People
Brian Cook
Chief Executive Officer
Brian founded CSG in 2002, transforming it from a security provider into a technology-driven solutions company. With over 20 years of industry experience, he leads strategic growth initiatives and innovation, including the development of Piko VMS and the Cook Command Center.
Molly Angelo
Chief Financial Officer
Molly oversees financial operations, ensuring sustainable growth and investment in cutting-edge technology. With a decade of leadership in fintech, she manages CSGs expansion into new markets and compliance with SOC 2 standards.
John Brase
President
John directs day-to-day operations and client relations, leveraging 15+ years in security systems to align solutions with customer needs. He spearheads partnerships with financial institutions to deploy ITMs and TCRs nationwide.
Levi Daily
Chief Technology Officer
Levi leads product development, including Piko VMS and RemoteView. With expertise in cybersecurity, he ensures CSGs platforms meet evolving threats while maintaining seamless integration across banking and security ecosystems.
Scott Fieber
Chief Strategy Officer
Scott drives long-term innovation, focusing on branch transformation and digital banking. He collaborates with clients to design future-ready solutions like contactless branches and AI-driven fraud detection systems.
Questions
What is Piko VMS?
Piko is a Unified Security Platform for video surveillance, offering real-time monitoring, analytics, and integration with alarms and access control systems.
Do you support existing security systems?
Yes, we manage most legacy and mixed-vendor systems without requiring replacements, ensuring compliance through RemoteView.
How do ITMs benefit banks?
ITMs extend operating hours, reduce costs, and enable remote transactions like check deposits and instant card issuance.
What cybersecurity services do you offer?
We provide 24/7 monitoring, patch management, fraud detection, and SOC 2-compliant audits to protect banking systems.
Can I access system data remotely?
Yes, the Cook Command Center offers real-time access to service history, alerts, and analytics via any device.
Do you offer managed TCR services?
Yes, we support installation, maintenance, and security updates for Teller Cash Recyclers from major manufacturers.
