Business Details
10 Years
experience
Custom Telecom & IT Solutions in Westminster, MD
TCC Telecom, founded in 2016 and based in Westminster, Maryland, is a family-owned business dedicated to delivering comprehensive telecommunications and IT solutions. With over two decades of combined experience in customer service and technical expertise, we specialize in voice and data cabling, VoIP systems, Avaya phone systems, Hikvision surveillance, and structured cabling. Our mission emphasizes quality products and exceptional service, ensuring client satisfaction through personalized attention and technical excellence.We pride ourselves on community investment and maintaining certifications like Avaya IP Office Certified Installation Professional and Microsoft Certified Technology Specialist. Our approach combines technical proficiency with a commitment to making clients feel valued, offering tailored solutions that meet both current and future business needs.
Services
VoIP Installation
Structured Cabling
Security Surveillance
Phone System Repair
Network Maintenance
Camera Systems
Computer Repair
Cloud Phone Systems
Fiber Optic Installation
IT Support
Details
- Year established: 2016
Highlights and features
- We offer 20+ years of combined experience in telecom and IT services.
- Our team holds industry certifications including Avaya, Microsoft, and CompTia.
- We provide tailored solutions for phone systems, cabling, and surveillance.
- We guarantee 100% customer satisfaction with every project.
- We are deeply invested in the Carroll County community.
Associations and certifications
- Avaya IP Office Certified Installation Professional
- Microsoft Certified Technology Specialist (MCTS)
- CompTia A+ Certified
What people say
Excellent customer service
Professional and timely
Knowledgeable staff
Tailored solutions
Reliable support
Services
VoIP Installation
TCC Telecom specializes in hybrid cloud-based VoIP systems that deliver superior voice quality and advanced features. We conduct cost analyses, install systems, and provide training to ensure seamless integration with your business operations. Our Star2Star-certified solutions offer scalability, disaster recovery, and 99.999% uptime reliability.
Structured Cabling
We design and install Cat5e, Cat6, coax, and fiber optic cabling infrastructure to support reliable data and voice networks. Our solutions include rack installation, wire management, and certification testing to ensure optimal performance for businesses requiring scalable, high-speed connectivity.
Security Surveillance
TCC Telecom offers customized video surveillance solutions using Hikvision cameras, including motion-activated systems, fisheye lenses, and remote access integration. Our specialists design systems within budget constraints and provide installation services for standalone or integrated security setups.
Phone System Repair
We repair and maintain Avaya IP Office phone systems, offering on-site service, system upgrades, and troubleshooting. Our certified technicians ensure minimal downtime and provide training to help clients maximize their communication system's capabilities.
Computer Repair
Our Microsoft and CompTia-certified technicians handle desktop, laptop, and network repairs. Services include virus removal, hardware upgrades, security solutions, and network maintenance to keep businesses operating efficiently with minimal technical disruptions.
People
Meagan Etner
Owner
Meagan Etner co-founded TCC Telecom with her husband Matt. She manages day-to-day operations, customer service, and marketing. With a background in business administration and 16 years in customer service, she prioritizes client relationships and community engagement.
Matt Etner
Lead Engineer
Matt Etner, a certified Avaya and Microsoft professional, leads technical operations at TCC Telecom. With 15+ years in telecommunications, he specializes in phone systems, VoIP, and network infrastructure. He focuses on technical excellence and client satisfaction.
Camden Etner
Telecom Technician
Camden Etner joined TCC Telecom after working at Segra. He handles client installations, video editing for marketing, and technical support. His experience includes fiber network systems and customer-facing telecom services.
Questions
What telecom services does TCC Telecom offer?
We provide VoIP systems, Avaya phone installations, structured cabling, security cameras, computer repair, and network maintenance tailored to business needs.
Are TCC Telecom's technicians certified?
Yes, our team holds certifications including Avaya IP Office, Microsoft MCTS, and CompTia A+ to ensure technical proficiency.
Does TCC Telecom serve areas outside Carroll County?
We primarily serve Carroll County and surrounding Maryland areas but can accommodate select regional projects.
What makes TCC Telecom different from competitors?
We combine technical expertise with personalized service, community focus, and a 100% satisfaction guarantee on all projects.
Can TCC Telecom handle emergency repairs?
We prioritize prompt service but do not offer 24/7 emergency support. Contact us during business hours for urgent needs.
Do you offer financing for telecom projects?
Financing options are available for qualifying clients. Contact us to discuss tailored payment solutions for your project.
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