At WatchPoint Surveillance, we pride ourselves on providing exceptional security solutions for our clients. With over 24 years of combined experience in the security industry, our team of experts is dedicated to delivering unparalleled service, superior products, and exceptional support to our clients. Our mission is to provide top-notch security solutions for businesses and homes, tailored to meet the unique needs of each client.
Our Story
Our ownership team is comprised of Ryan, a Colorado Springs native with a background in network engineering from UCCS, and Trent, a Texan with extensive experience in designing, implementing, and troubleshooting surveillance and access control systems for Texas A&M University. Together, we bring a depth of knowledge and expertise to the table, gained through years of hands-on experience in the security industry. Our combined experience spans multiple decades, and we are proud to have served clients from various sectors, including residential, commercial, and government.
Our Solutions
WatchPoint Surveillance specializes in providing custom security solutions for homes and businesses. We offer a wide range of services, including:
- Home Security Systems
- CCTV and Surveillance Systems
- Access Control Systems
- Burglar Alarm Systems
- Solar Power Installations for Remote Security Camera Applications
- Cellular Data Installations for Remote Security Camera Locations
We understand that every client has unique needs, which is why we take the time to visit your location, assess your security requirements, and examine your existing security infrastructure. In many cases, we can integrate your old system into a new one, providing you with a high-quality security system at an affordable price.
Why Choose WatchPoint Surveillance?
Unlike large corporate security companies that often prioritize profit over client needs, we take a personalized approach to security. We believe that every client deserves to feel secure in their business or home, regardless of their budget. Our manufacturer-direct pricing and comprehensive solutions ensure that you receive top-quality security solutions at an affordable price.
Our Expertise
Our team is highly experienced in integrating security camera systems, access control systems, and self-monitored burglar alarm systems. We have intricate knowledge of local building codes and fire codes, enabling us to design and implement surveillance camera systems and access control systems for a wide range of clientele. We are also well-versed in the state and MMED requirements for security camera coverage of medical marijuana and retail marijuana sales and grow facilities.
Ongoing Support
At WatchPoint Surveillance, we understand the importance of ongoing support after the sale. That's why we offer free lifetime tech support for any access control, burglar, or security camera system we install. Our dedicated team is always available to provide same-day support, ensuring that you receive the assistance you need to get the most out of your security system.
Manufacturer Direct Pricing
We have established strong relationships with leading manufacturers, allowing us to offer manufacturer-direct pricing to our clients. By cutting out the middleman, we can provide our clients with high-quality products at competitive prices.
Our Commitment
At WatchPoint Surveillance, we are committed to providing exceptional service, superior products, and unparalleled support to our clients. With over 24 years of combined experience in the security industry, we have the expertise and knowledge to deliver tailored security solutions that meet the unique needs of each client. We invite you to experience the WatchPoint difference for yourself.
Overall Experience
WatchPoint Surveillance has received overwhelmingly positive reviews from its customers, with 12 out of 13 reviewers giving the company a flawless 5-star rating. The majority of reviewers praised the company's professionalism, expertise, and exceptional customer service.
Quality of Work
Several reviewers highlighted the company's attention to detail and dedication to delivering high-quality results. They mentioned that the installation process was clean, and the work was completed efficiently. Reviewers also acknowledged the company's technical expertise, citing the use of cutting-edge technology and prompt response to any issues that may arise.
Customer Service
WatchPoint's customer service was a common theme among reviewers, with many praising the company's prompt communication, transparency, and personal touch. Reviewers mentioned that the company's team was responsive, helpful, and patient in addressing their concerns.
Negative Experience
One reviewer, Andy Pfannenstiel, had a negative experience with the company. He mentioned that the installed system was faulty, and the company failed to return his calls after several attempts. His review highlights the importance of proper quality control and follow-through in customer service.
Comparison of Reviews
There is a consistency among reviewers in their praise for WatchPoint's professionalism, expertise, and customer service. The few areas where reviewers mentioned room for improvement were largely related to communication and follow-through, with some reviewers hoping for more proactive updates and prompter responses to issues.
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