Secure Your Tomorrow, Today!
Our Story
At Smith Thompson Home Security, we're not just a company - we're a family with a legacy of over 40 years of dedicated service to our community. Our story begins in 1978, when our founder, Mark Thompson, experienced the devastating effects of burglary firsthand. His family's home was ransacked, and everything of value was stolen. This traumatic event had a profound impact on Mark and his family, and it sparked a passion to create a safer, more secure community.
A Personal Touch
As we grew as a company, we maintained a commitment to personalized service and a focus on our customers' needs. We've never raised our monitoring rates, and we've never required a contract. We believe that our customers should have complete control over their security systems and the services they receive. Our team of experts is dedicated to providing exceptional service, and we strive to build long-term relationships with our customers.
Our Services
At Smith Thompson Home Security, we offer a range of services designed to meet the unique needs of our customers.
Home Security
Our home security services include a range of products and monitoring options to provide you with the peace of mind you deserve. From wireless security systems to smart home devices, we have the latest technology to protect your home and your family.
Home Automation
Take your home security to the next level with our advanced home automation solutions. Our systems integrate seamlessly with your existing security system, allowing you to control and monitor your home from anywhere.
Small Business Security
Protect your investment and your business with our comprehensive security solutions. Our systems are designed to meet the unique needs of small businesses, providing you with the peace of mind that your assets and employees are secure.
Pest Control
In addition to our security services, we offer a range of pest control solutions to keep your home and business pest-free.
Monitoring
Our state-of-the-art monitoring center is staffed 24/7 to provide you with the highest level of security. Our trained professionals are always on alert, ready to respond to any situation, at any time.
Our Commitment
At Smith Thompson Home Security, we're committed to providing exceptional service, excellent customer support, and a commitment to honesty and integrity. We believe that our customers deserve the best, and we go above and beyond to deliver it.
Customer Experience
Smith Thompson Home Security is known for providing exceptional customer service, with many customers praising their quick response to issues, knowledgeable staff, and affordable pricing. Many technicians have been commended for their professionalism, friendliness, and willingness to go above and beyond to resolve issues.
Pricing and Services
The company offers straightforward pricing, which is a major selling point for many customers. They provide competitive pricing without trying to nickel and dime customers with unnecessary add-ons. Their services include security system installations, equipment issues, and hassle-free activations.
Technicians and Staff
The technicians at Smith Thompson are highly skilled and knowledgeable, with many customers praising their professionalism, friendly demeanor, and willingness to answer questions. Staff members are also lauded for their patience and clear communication.
Complaints and Issues
While most customers have had positive experiences with Smith Thompson, a few have expressed disappointment with certain aspects of their service. One customer mentioned a rude and snobby tech support representative, while another mentioned a minor issue with equipment installation.
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