Your Safety is Our Top Priority
A Commitment to Security and Lifestyle Enhancement
Castlewall Security & Video has been safeguarding lives and property in Indianapolis and central Indiana since 2005. Our unwavering commitment to customer safety and peace of mind drives us to offer comprehensive security solutions and exceptional service.
Home Security Solutions for Every Need
We understand that every home and family is unique, which is why we tailor our security systems to individual needs. Our comprehensive portfolio of products includes:
- Motion Sensors: Detect unauthorized entry attempts and trigger alarms, protecting your home from burglary.
- Carbon Monoxide & Smoke Detectors: Stay informed of potential hazards in your home with reliable smoke and carbon monoxide detectors.
- Temperature Sensors: Monitor room temperatures to prevent extreme temperatures from jeopardizing your health and home.
- Flood Detectors: Stay vigilant against water damage with instant alerts in case of flooding.
- Medical Alert Devices: Provide peace of mind for vulnerable members of your family with emergency medical alerts.
- Camera Systems: Gain complete visibility of your property with custom-designed home surveillance systems.
Beyond Security: Home Automation for Enhanced Living
Beyond securing your home, we also offer innovative home automation solutions to enhance your lifestyle. Our services include:
- Structured Wiring: Establish a reliable and efficient network within your home that supports your security system, lighting, and other devices.
- Smart Home Integration: Control your lights, thermostats, and other connected devices from a central hub or your smartphone.
Why Choose Castlewall Security & Video?
Our dedication to customer satisfaction sets us apart from other security companies in the area. We are committed to:
- Personalized Attention: Our knowledgeable consultants will work with you to understand your unique needs and design a tailored security solution.
- Expert Installation: Our certified technicians will install your system flawlessly, ensuring optimal performance.
- Exceptional Customer Service: Our responsive team is always ready to assist you with any questions or concerns.
- Peace of Mind: We offer comprehensive maintenance and monitoring plans to ensure your system is always functioning at its best.
Partner with Castlewall Security & Video for a Secure and Enhanced Home
Contact us today to learn more about our security systems, home automation solutions, and how we can help you create a safer and more comfortable home environment.
Outstanding Customer Service
The majority of Castlewall Security's reviews are extremely positive, with customers praising the company's exceptional customer service. Technicians such as Matt Powell, Andrew Rathsack, and Matt are consistently described as dependable, responsive, and going above and beyond to ensure customer satisfaction. Several reviewers have been with the company for years and have built trust with their knowledgeable and friendly staff.
Inconsistencies and Deception
However, a few reviews highlight the company's inconsistent service and deceptive business practices. Reviewers Heather Hotmire and Rob Krieg experienced issues with defective equipment, lack of transparency, and unexpected contract renewals. Specifically, Rob Krieg's review details a situation where he was not informed about a new contract when signing documents, and was then prohibited from canceling service due to a misunderstanding about the contract's terms. John Iannuzzi's review is even more severe, accusing the company of hacking into his security system to extort him into continuing their monitoring services.
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