Business Details
48 Years
experience
Emergency
services
Professional Monitoring Services for Security Dealers
C.O.P.S. Monitoring has been a leader in professional monitoring services since 1978, built on a foundation of experience and innovation. Our team of highly trained dispatchers, selected through rigorous testing and ongoing training, ensures fast and reliable response times, averaging 21.7 seconds for priority alarms. We operate a network of three UL-listed, FM-approved monitoring stations in New Jersey, Florida, and Texas, providing real-time load sharing and redundancy to maintain service during emergencies. Our proprietary Generations platform, developed in-house, allows us to adapt quickly to emerging technologies and offer a full-featured API tailored to our dealers' needs. As a 100% wholesale provider, we focus exclusively on supporting independent alarm dealers without competing in the retail market.Our commitment to industry standards is demonstrated through SOC 2 Type 1 and Type 2 certifications, HIPAA compliance, and active participation in industry associations. We provide value-added services including MPower dealer management software, TeleMax messaging, and flexible funding programs to help dealers grow their businesses. Our regional monitoring station approach maintains a personable, hometown service culture while delivering world-class monitoring capabilities. With over 4.7 million monitored accounts and a focus on continuous reinvestment in infrastructure and personnel, we ensure long-term reliability for our dealers and their customers.
Services
Security Monitoring
Fire Alarm Monitoring
MPERS
Video Verification
Custom Monitoring
API Integration
Dealer Services
TeleMax Messaging
Funding Programs
Direct Billing
Details
- Year established: 1978
Highlights and features
- 47 years of experience with 21.7-second average response times for priority alarms
- Proprietary Generations monitoring platform developed in-house for maximum flexibility
- Three geographically diverse, UL-listed monitoring stations with real-time load sharing
- 100% wholesale provider with no retail competition, focusing solely on dealer success
- SOC 2 certified with HIPAA compliance and industry-leading cybersecurity protections
Associations and certifications
- UL Listed
- FM Approved
- SOC 2 Type 1
- SOC 2 Type 2
- HIPAA Compliant
- TMA Five Diamond Certified
Services
Security Monitoring
Our security monitoring service provides 24/7 protection for residential and commercial properties through our proprietary Generations platform. With three geographically diverse monitoring stations and an average response time of 21.7 seconds, we ensure rapid verification and dispatch for intrusion, burglary, and security breach situations. Our UL-listed, FM-approved systems integrate with modern security technologies while maintaining compatibility with legacy systems across North America and the Caribbean.
Fire Alarm Monitoring
C.O.P.S. Monitoring offers specialized fire alarm monitoring with FM approval and NFPA membership. Our system handles both commercial and residential fire alarms through dedicated communication channels and trained dispatchers. With multiple UL-listed monitoring stations and integration with AHJ notification systems, we ensure compliance with fire safety regulations while maintaining the fastest response times in the industry for emergency situations.
MPERS
Our Mobile Personal Emergency Response System (MPERS) monitoring supports both traditional PERS devices and modern mobile solutions. With over 40 communication boards enabling two-way hands-free verification, we provide critical response services for seniors, students, lone workers, and other at-risk populations. This service extends protection beyond physical locations to personal safety anywhere within our coverage area.
Video Verification
COPS ALARMWATCH video verification service integrates with over 200 camera models and DVR systems to reduce false alarms and prioritize response. Our platform supports both traditional security cameras and modern IoT devices, providing visual confirmation capabilities that enhance incident verification accuracy. This service helps dealers increase recurring monthly revenue while improving response efficiency for verified events.
API Integration
Our full-featured API enables seamless integration with proprietary systems, IoT devices, and leading CRM platforms like Alarm.com and SecurityTrax. As the only monitoring company with a proprietary platform, we offer complete control over data flow and user experience. This service supports custom solutions for dealers seeking to build branded monitoring applications or integrate with existing technology ecosystems.
People
Ira D. Riklis
Chairman & Chief Executive Officer
With decades of industry experience, Ira D. Riklis leads C.O.P.S. Monitoring as Chairman & CEO, driving strategic growth and maintaining our commitment to dealer-focused monitoring services since 1978.
Jim McMullen
President & Chief Operating Officer
Jim McMullen oversees daily operations and business development, leveraging extensive monitoring industry experience to ensure COPS maintains its position as the #1 professional monitoring company in the industry.
Dan Barbera
Chief Financial Officer
Dan Barbera manages financial strategy and corporate accounting, bringing deep expertise in monitoring industry financial operations to support COPS' continued growth and dealer-focused business model.
Don Maden
Senior Executive Vice President
Don Maden provides executive leadership with decades of monitoring industry experience, focusing on maintaining COPS' technical superiority and operational excellence across our three monitoring station locations.
Heather Peterson
Executive Vice President
Heather Peterson leads key initiatives at C.O.P.S. Monitoring, applying industry expertise to develop innovative solutions that help security dealers maximize their business potential through our monitoring services.
Questions
What makes COPS Monitoring different from other alarm monitoring companies?
COPS is 100% wholesale with no retail competition, operates three geographically diverse monitoring stations with real-time load sharing, and maintains the fastest average response time in the industry at 21.7 seconds.
How does COPS ensure reliability during natural disasters?
Our three UL-listed monitoring stations in New Jersey, Florida, and Texas use real-time load sharing technology to maintain service continuity, with distributed staffing models that improve response times during local emergencies.
What certifications does COPS Monitoring hold?
COPS holds SOC 2 Type 1 and Type 2 certifications, HIPAA compliance, UL listings, FM approvals, and TMA Five Diamond certification, demonstrating our commitment to industry standards.
Can COPS integrate with existing security systems?
Yes, our proprietary Generations platform supports integration with proprietary systems through our full-featured API, working with more platforms and IoT devices than any other monitoring company.
What dealer support services does COPS offer?
We provide MPower dealer management software, TeleMax messaging, direct billing services, funding programs, and CRM integrations to help security dealers grow their businesses efficiently.
How does COPS handle emergency response verification?
COPS uses over 40 communication boards for two-way hands-free verification, specialized VoiceCom operators for PERS monitoring, and video verification integration to ensure accurate emergency response.
